info@horntech.com.au
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Customized AI Service Solutions

We provide customized AI services for businesses, covering Intelligent Customer Service, Appointment Management, E-commerce Recommendations, and Business Process Automation to help boost conversions and enhance customer experience.
This is not your ordinary “AI Agent/Chatbot”. We integrate AI directly into your business workflows with deep integrations for systems like Shopify / WooCommerce / Google / Microsoft / CRM, enabling steady growth while saving on labor costs.

Enterprise AI service solutions helping employees boost efficiency and enjoy work

What We Can Do For You

We build practical AI assistants for e-commerce, local services, and growing businesses: more efficient customer service, smarter appointment scheduling, and a sales-savvy e-commerce experience.

Intelligent Customer Service

24/7 automated responses with multilingual support. Captures name/phone/email/inquiries, then pushes the data to your email, Google Sheets, or CRM.

Appointment Management & Reminders

Integrates with Google/Outlook Calendar for automatic confirmations and email/SMS reminders. Internal notifications are synced to Slack/Teams to reduce no-shows and missed appointments.

E-commerce Recommendations & Automation

Check inventory/pricing/shipping fees. Provide personalized recommendations and up-sells. Automate cart follow-ups and after-sales service (logistics tracking, returns/exchanges).

Team Notifications & Lead Sync

Real-time push notifications of customer conversations and form submissions to Slack/Teams/email. Qualify and assign leads to shorten response times and increase conversions.

CRM Integration & Workflows

Integrate with HubSpot / Zoho / Salesforce, and more to automate email/SMS workflows. Supports multi-channel expansion including WhatsApp / Messenger.

Data & Compliance

Monitor conversation volume, conversion rates, and ROI. Focused on AU local compliance with options for private or on-premise deployment to ensure data sovereignty.

Enterprise-Grade Custom AI · Data Security & Compliance

Let AI integrate directly into your business workflows: an all-in-one solution for intelligent customer service, appointment management, and e-commerce recommendations. Custom-built, with optional on-premise deployment for data sovereignty. Controllable budgets, continuous iteration, and growth-oriented.
  • We analyze your business processes and prioritize high-ROI scenarios for rapid results.
  • Intuitive conversation and knowledge base design, continuously trained to improve accuracy and conversion rates.
  • Deep integration with systems like Shopify / WooCommerce / Google / Microsoft / CRM, covering the entire customer journey.

Choose the Right Plan for You

Centered around your business scenarios, we offer flexible subscriptions and enterprise-level customization to help you use AI to improve efficiency, experience, and conversions.

Starter

AUD
300
per month
  • Intelligent Customer Service 24/7 automated responses
  • Lead Capture Name/Phone/Email/Inquiry
  • Data Push Email/Google Sheets/CRM
  • Multilingual English & Chinese support
  • Basic Support Email response

Pro

AUD
600
per month
  • Appointment Management Calendar sync & auto-reminders
  • Lead Qualification High-intent customer tagging
  • Team Notifications Slack/Teams/Email
  • CRM Integration HubSpot/Zoho/Salesforce
  • Priority Support Ticket system & SLA

Enterprise

Custom
Quote on demand
  • E-commerce Integration Shopify/WooCommerce/API
  • Smart Recommendations Upsell/Cross-sell/Cart follow-up
  • After-Sales Automation Logistics tracking & returns
  • Multi-Channel Support Website/Messenger/WhatsApp
  • Dedicated Deployment Domain/UI/Data isolation & compliance

Core Advantages

With “Customization + Automation + Compliance” at our core, we help businesses improve efficiency and drive growth in three key areas: customer service, appointment scheduling, and e-commerce.

Industry-Specific Customization

We tailor solutions for different industries and business sizes, avoiding one-size-fits-all 'generic bots'.

Localized Compliance

Designed for the AU market with a strong focus on data privacy and compliance. On-premise or private cloud deployment options are available.

Scalable Integrations

Native connectors for Shopify/WooCommerce/Google/Microsoft/CRM systems, with support for custom development and workflow automation.

Typical Use Cases

• Retail & E-commerce: Smart recommendations and up-sells to increase conversions and repeat purchases.
• Local Clinics/Training Centers: Automated appointment scheduling and reminders to reduce no-shows.
• Service-Based Businesses: 24/7 customer support, reducing service costs by over 50%.

1200+
Customer Inquiries Optimized
10+
Years of Industry Experience
23+
Custom Industry Projects
156+
Digital Transformation Cases
What Our Clients Say

Real business results are the best proof. We help clients save on customer service costs, reduce no-shows, improve sales conversions, and continue to gain recognition from media and peers.

Enterprise-Grade Custom AI · Data Security & Compliance

Let AI integrate directly into your business workflows: an all-in-one solution for intelligent customer service, appointment management, and e-commerce recommendations. Custom-built, with optional on-premise deployment for data sovereignty. Controllable budgets, continuous iteration, and growth-oriented.